Frequently Asked Questions

We-Gotchu Logistics is a trusted provider of comprehensive logistical solutions for both businesses and individuals. We specialize in offering efficient, reliable, and tailored services designed to simplify your shipping, transportation, and final mile delivery needs. For more information please visit our services page.

Our target customers range from small businesses to large enterprises, as well as individual consumers needing reliable logistical services. We work with a variety of industries, including e-commerce, retail, healthcare, manufacturing, and more. Whether you’re a business looking to optimize your supply chain or an individual needing assistance with a personal move or shipment, we’ve got you covered.

Our service area stretches across the entire state of Texas. Although, If you are in need of our HOT SHOT Services, we provide solutions across the intercontinental United States.

Getting in touch with us is easy! You can reach out through our contact page on our website, where you’ll find a form to submit inquiries, or by calling our customer support team directly at 512-775-8064. Alternatively, feel free to email us at dispatch@wegotchulogistics.com for quick responses to any questions or requests you may have.

While we don’t provide full-home moving services, we specialize in delivering and relocating specialty items that require careful handling and precision. Our services include furniture delivery, hot tub and swim spa delivery, heavy equipment delivery, construction materials, appliances, saunas, cold plunges, and massage chairs. If you need assistance with any of these specific items, we’ve got you covered!

Scheduling a delivery or relocation with us is simple! You can either contact us directly through our website by filling out our scheduling form or call our customer support team at 512-775-8064. Once we have the details of your delivery or relocation needs, we’ll provide you with available time slots and confirm your booking.

We specialize in delivering and relocating a variety of large or specialized items, including:
Furniture (e.g., couches, tables, dressers)
Hot tubs and swim spas
Heavy equipment
Construction materials
Appliances (e.g., refrigerators, washers, dryers)
Saunas and cold plunge tubs
Massage chairs

At this time, we do not offer packing and unpacking services. However, we take great care when handling your items during delivery to ensure everything arrives safely and securely. If you require assistance with packing, we can recommend professional services that specialize in this area.

Delivery times vary depending on the size, weight, and distance of the item being delivered. Typically, our deliveries are scheduled within 2-3 business days, but we’ll always provide you with a more specific timeframe during the scheduling process. For longer-distance deliveries, we’ll keep you informed of any updates or changes along the way.

We take every precaution to ensure your items arrive in perfect condition, but in the unlikely event that damage occurs, please contact us immediately. We are fully insured, and our team will work with you to resolve any issues promptly. If any item is damaged during delivery, we will investigate the situation and determine the best course of action for compensation or replacement.

We specialize in the removal of a wide range of non-hazardous junk and unwanted items, including:
Furniture (e.g., couches, tables, chairs)
Appliances (e.g., refrigerators, washers, dryers)
Hot tubs and swim spas
Heavy equipment (e.g., old machinery, tools)
Construction materials (e.g., wood, drywall, debris)
Mattresses, old electronics, and more

If you have an item that you need removed and it’s not listed here, feel free to reach out to us, and we’ll let you know if we can assist!

Our junk removal process is simple and straightforward:
1. Contact Us: Start by reaching out through our website or calling us to discuss what you need removed.
2. Free Estimate: We’ll provide you with an estimate based on the type and volume of junk.
3. Schedule Pickup: Once you approve the estimate, we’ll schedule a convenient time for pickup.
4. Removal: Our team will arrive on time, load up the items, and take care of the disposal.
5. Cleanup: We ensure the area is left clean and free of debris after removal.
It’s hassle-free, and we do all the heavy lifting for you!

Yes, we are committed to sustainability! We recycle and donate as much as possible from the items we remove. Furniture, appliances, and other items in good condition may be donated to local charities or repurposed, and recyclable materials are taken to proper recycling facilities. Our goal is to minimize waste and give unwanted items a second life whenever we can.

Our pricing is based on several factors to ensure that we offer fair and competitive rates for your specific needs. These factors include:
Size and Weight of the Item(s): Larger, heavier items typically require more resources for transportation, which can affect pricing.
Distance: The delivery location and distance from our base will impact the overall cost, especially for long-distance deliveries.
Special Handling: Some items, like hot tubs, heavy equipment, or fragile goods, may require extra care or specialized equipment for safe transport, which can influence pricing.
Delivery Type: Expedited services or time-sensitive deliveries may incur additional fees.
Access and Location: Difficult access points, such as narrow driveways or hard-to-reach locations, may also affect pricing, as they require additional effort or equipment.
We provide customized quotes based on these factors, and once we have the details of your delivery or relocation needs, we’ll give you an accurate estimate before proceeding.
For an exact quote, feel free to reach out to us with the details of your project, and we’ll be happy to assist!